General Terms and Conditions

1. Provider information

Kimmel International Kft. Registered office: 1134 Budapest, Róbert Károly körút 57. Company registration number: 01 09 390487 VAT number: HU13615659 Represented by: Kimmel Andrea E-mail: hello@kimmelhub.com Phone: +36 20 621 1405

2. Scope

These GTC govern all contractual relationships between the Provider and the Client. The relationship is a business-to-business (B2B) relationship; consumer protection provisions do not apply.

The Client's own general terms become part of the contract only if the Provider expressly accepts them in writing.

3. Subject of the services

The Provider offers warehousing, fulfillment, delivery, assembly, returns handling and customer support services in Hungary for international furniture and home-interior webshops. The specific scope of services, quality requirements and fees are set out in the individual contract.

4. Conclusion of contract

A request submitted through the website does not constitute an offer and does not create a contract. Based on the request, the Provider prepares an individual written proposal; the contract is concluded upon written signature of the individual contract by both parties. These GTC form an integral annex to the individual contract; in case of conflict, the provisions of the individual contract prevail.

5. Fees and payment

• The fees consist of a base fee and usage-based items, according to the price schedule of the individual contract.
• The Provider invoices monthly; the payment term is as per the individual contract or, failing that, 15 days from the invoice date, by bank transfer.
• In case of late payment the Provider may charge statutory default interest and may withhold performance until the arrears are settled.
• A complaint concerning the services does not release the Client from the payment obligation; disputed items shall be resolved by the parties in good faith without delay.

6. Obligations of the Client

• providing accurate and complete product, address and contact data;
• ensuring the lawfulness of the distributed products and the availability of required permits and documentation;
• timely communication of forecasts and capacity requirements;
• compliance with the handling and safety rules communicated by the Provider.

7. Liability and claims

The Provider performs the services with professional diligence. The Provider's liability covers proven direct damage caused by breach of contract and – except in case of wilful breach – may be capped at a defined multiple of the affected monthly fee as per the individual contract. The Provider is not liable for loss of profit or indirect damage.

Complaints concerning the condition or quantity of goods must be reported in writing without delay after delivery, at the latest within 3 business days. The Provider holds liability insurance; the details of claims handling are set out in the individual contract.

8. Confidentiality and data

The parties treat business secrets learned during performance confidentially and disclose them to third parties only to the extent necessary for performance. The processing of personal data is governed by the Privacy Notice available on the website and, in the contractual relationship, by any data processing agreement.

9. Term and termination

The contract is concluded for an indefinite term or for the fixed term set out in the individual contract. In case of ordinary termination, the notice period is as per the individual contract or, failing that, 60 days. In case of material breach, either party may terminate with immediate effect. Upon expiry of the contract, the parties shall arrange the release of stored goods and the final settlement cooperatively, within a reasonable time.

10. Force majeure

Neither party is liable for delay or failure of performance caused by an unforeseeable and unavoidable event outside its control (force majeure), including in particular natural disasters, epidemics, war, strikes and official measures. The affected party shall notify the occurrence of force majeure without delay.

11. Miscellaneous and final provisions

These GTC and the parties' relationship are governed by Hungarian law. Disputes shall be settled primarily by negotiation; failing that, the court having jurisdiction over the Provider's registered office shall have exclusive jurisdiction. The Provider may amend these GTC unilaterally; amendments take effect upon publication and apply to existing contracts upon express acceptance.